Essential Information for trouble free overseas movements.

In order to expedite your shipments it is important that you and your clients comply with the following procedures:

• Obtain the clients full name (as shown on their passport) and their contact details in the destination country. The contact details should consist of the address where the client will be staying on their arrival at destination, including a telephone number(s) and email address if they have one. Please ensure you insist upon a clear copy of the client’s valid passport and visa where applicable in the final destination.

• Ensure that a detailed packing list is always supplied, even if the owner has packed any of their own goods, which clearly identifies the consignee's name. If the packing inventory is supplied by the owner(s) they must give a description of the contents of the goods inside each package. If you are carrying out the packing services for the client, you should avoid where possible allowing them to pack any of their own packages or cartons. If your client insists on packing some of their own items, under NO circumstance should you (or your client) show the description of the contents of any item on the packing list to be miscellaneous and/or PBO (packed by owner). All items must be packed suitable for export.

• A detailed packing list or inventory must be supplied, regardless of the shipment being a Full Container Load (FCL), Less than Container Load (LCL), or groupage consignment, and irrespective of the client deciding to pack and load their own goods. If your client is loading their own container they must contact you IMMEDIATLEY they have finished loading the shipment, giving you the actual number of packages loaded, the container number and the seal number. They should send you a clear copy of the packing list or inventory within 24 hours of loading. Inform the packing crews (or client) that failure to supply this information could result in the container missing the assigned vessel and that detention or storage charges may well be incurred at the port in the UK. Should this be the case any charges incurred will be for their account.
  
  
• Ensure that your client(s) will be in country, to where their goods are consigned, prior to the arrival of the shipment. Most countries will not allow goods into the country without the client actually being there for customs clearance of the shipment.

• Ensure that your clients have the correct and valid visas or permits and are fully informed of the customs regulations, before shipping their goods. This information is generally available from our "Rate Finder" or via the linked web-sites. If you have any doubts please contact our export team on Tel: 020 8256 1710. Even if your potential client feels they already "have all the answers", you should still make it clear that you are obliged to provide them with all such information, to avoid any instances where you could still be deemed to be liable.

• Before supplying a quotation to your client, please also carefully read our Trading Terms and Conditions.

The above information is given to help both you and your client(s) receive a trouble free service.

We reserve the right to refuse to accept or ship any goods, should any of the above requirements not be met, and in any such instances all incidental charges will be for your account.